Who is Gemma?

More importantly, who aren’t we?

We are not followers. We are not a faceless, distant call centre with no personal connection to our clients.

We are not an organization that aggressively advertises ourselves. We have grown to one of the largest Canadian-owned called centres by establishing long-lasting relationships and word-of-mouth referrals. Our success lies with our clients, and we never forget it.

We were born in 1999 and have evolved into Canada’s foremost sales-focused, PCI compliant call centre. We use the latest technology and pioneer new levels of quality assurance for our clients.

We get proven results. How? Unlike our competitors, we are experts in sales-focused customer service specializing in inbound, outbound and field sales. That means that beyond serving the traditional customer needs, we actively promote and expand our clients’ businesses. Think of our call centre as your company’s profit centre.

We are proud to say that most of the clients who have been with us since we started in 1999 are still with us today. In this industry, that is unheard of. It’s a point of pride for our entire team.

We have recently revised our logo to reflect what the company is really all about: connection. The new logo is made up of dots- disconnected points in space. Business is often like that, sprawling and difficult to connect with personally. A closer inspection reveals that a finely woven network of lines connects this globe of dots. That’s what Gemma does. We bring your relationship with your customers down to the most basic level: personal, one-on-one interaction. Gemma brings it all together and make connections all around the globe.

Find out how the Gemma difference can help your company strengthen customer experience and grow your business.